I’m sure you’ve never heard the expression “Concierge Realtor”. This designation comes from the United States and could be translated literally into «concierge immobilier». In France, the term real estate concierge mainly refers to people who offer a rental management offer for owners wishing to rent a property in short-term furnished rental. In contrast, in the United States, the vision of a real estate concierge goes further. Indeed, the expertise of the real estate agent profession is growing and its ability to offer a range of additional services as well.
WHAT IS THE REAL ESTATE CONCIERGE SERVICE?
When we talk about a concierge, the first thing that comes to mind is the concierge service provided by the hotels. Indeed, a concierge is a hotel employee who is able to offer a range of services to guests during their stay.
The real estate concierge service is similar to this. In other words, it’s about putting the customer’s needs first and offering a higher value service at no extra cost to the customer.
The profession of real estate agent is often poorly perceived in France, because agents are often more interested in their commission than in the quantity or quality of their work. The support of the client during a transaction is regularly insufficient. Many real estate agents work hard to facilitate transactions between sellers and buyers. While this is certainly the main function of a real estate agent, the best of them are undoubtedly, those who do everything possible to facilitate the daily life of their clients through all the steps of a transaction and much more.
CUSTOMERS ARE THE MOST IMPORTANT
And if we reinvented this profession of real estate agent by giving it a new axis of development, a new rope to his bow, simply more humanity, a profession where we are more interested in the needs of his clients than in the amount of his commission.
Let’s put the client back at the centre of his project. Let’s change the way we work! The interests of clients must be our priority because that is where our work makes the difference. We need to consider our customers, listen to them, understand them, capture and anticipate their needs and preferences. It is up to us to adapt so that they can be satisfied to have used our services, to have chosen us, to have recommended us. Let us be grateful!
OUR VISION OF THE REAL ESTATE AGENT'S NEW GENERATION
We need to care about our clients, be available and present for them. A real estate agent must be available. He would rather do quality rather than quantity and perfect his work rather than perfect his profits.
It must be a profession of passion, a dream job. It is a real commitment because it is not just a question of loving what we do, but of having the will to achieve it with excellence and to continue to accomplish it day after day with the same level of requirement.
OUR TIPS
If you buy or sell a house in the Basque Country, don’t settle for the first real estate agent available. If you want an exceptional experience, find an agent who offers real estate concierge services specific to the transaction.
They offer a variety of services. You are free to choose the experience you want to experience. You have the possibility to feel free in your choices and accompany in your doubts. An agent must take care to relieve your apprehensions and accompany you with clear and constant communication. This must become a real added value at this stage of your life.
Article written by PAscaline Rousse - Luxury Real Estate Consultant